Troubleshooting LoriotPro installation issues
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Migration from Version 4 to version 5 read this how to
WARNING : Under Windows Vista the User Account Control should be off, else LoriotPro will not work.
After installation at first startup a pop-up
dialog box is complaining about a missing library (dll). LoriotPro
all editions release bu.
After installation and at first startup a pop-up
dialog box is displayed complaining about a missing microsoft dynamic
library. The error comes from a bad installation process that
copy the dll file in the /loriotpro directory instead of the /loriotpro/bin
directory.
Solution or workaround : Retrieve
the missing dll and copy them to the /loriotpro/bin directory.
You can also dowload them from there : Missing
MFC DLL (msvcr71.dll, msvcp71.dll,
mfc71u.dll, mfc71.dll).
The last released update
(cm) provides
the missing DLL. Do not hesitate to apply this update.
After installation or upgrade no events are displayed in the
event manager.
After installation or upgrade no events are
displayed in the event manager. The event manager server is not
started because the /bin/config/loriotpro.ini file is incomplete
or corrupted.
Solution or workaround : A
backup file of the original loriotpro.ini file is present in the
/bin/config directory under the name _loriotpro.ini. Stop LoriotPro,
do a copy of this file in the same directory and rename it in loriotpro.ini.
Restart LoriotPro. Your previous setting are lost and you should
re install the service plugin that were installed in the service
tab.
To retrieve the default services that you have
set initially, you can manually copy the contain of the [services]section
of your corrupted
loriotpro.ini
file (if possible) in your new loriotpro.ini under the same section.
The main menu is not working
When moving the workspace window from its docking
position to a floating position the main menu control is lost and
the mouse action is not longer working.
Solution or workaround : Just
click one time anywhere on the else control center pane (The LoriotPro
father window) or dock the floating window.
The program failed to start the startup screen stay opened
During the startup the LoriotPro program is stuck
and the loading windows stay opened.
Solution or workaround : It is
normally due to a bad directory configuration file. Stop LoriotPro
and renamed the /bin/config/default/ses file. Start LoriotPro.
You will start with and empty directory. retrieve a backup of
a prvious working configuration. We suggest that you perfom backup
of your configuration when you have set your directory and after
each change. You should save the directory under a new name with
the save as option of the file menu. You can load the backup
file later on with the load option of the file menu option.
The second workaround for this problem is link to a corrupted windows registry entry.
You can dowaloed the following code and execute it to clean the windows registry.
ResetLoriotProV4DockBar.zip |
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Downgrading to free edition from higher
editions pops-up a notification message
When downgrading an edition a pop-pup message
is displayed at startup. The free edition doesn't support directory
plug-in and you do have plugin installed under your previous edition
(lite, standard or extended).
Solution or workaround : If you
do have few plugin installed just click until LoriotPro starts and
then remove one by
one the installed
plugin. If you do have a lot of plug-in you can start with a new
directory configuration by renaming the /bin/config/default.ses file
to org-default.ses for example. At next startup and empty configuration
file will be loaded.
The Poller or the IP Scanner doesn't open or doesn't work.
If the polling doesn't work, it could come from missing dll available with operating system complementary updates.
Install the Microsoft Visual C++ 2005 Redistributable Package (x86) from Microsoft on your system.
Available fro m the Download Center of Microsoft
http://www.microsoft.com/downloads/details.aspx?familyid=32bc1bee-a3f9-4c13-9c99-220b62a191ee&displaylang=en
ON WINDOWS VISTA UAC MUST BE DISABLE TOO and you should be administrator of the system
In the Control Panel, choose User Account then turn off the User Account Control
Missing XML dll when installing or RRD or SLA doesn't work or cannot be launched.
Both programs require the XML support from Microsoft.
You should download MSXML 4.0 package from Microsoft Downlaod Center. The current package at the date of writing this page was :
MSXML 4.0 Service Pack 2 (Microsoft XML Core Services)
Check the latest package and the current language for your operating system and install it.
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