Support Request Form
The best method for
submitting technical support inquiries, test cases, and corrective
code is by e-mail. Use the e-mail form
below as the basis of your e-mail to LUTEUS Developer staff.
The requirements for a Support entry are also
included here as a guide to organizing your support request so that
we can easily identify the issue and provide a solution.
Explain your request in detail and please include the following
Your name and e-mail address, and your company's name, address,
telephone number and FAX number; The product name, version number,
OS platform, and key number Fault description with as much detail
as possible; A description of how to reproduce the problem.
Separation of Issues
If you encounter multiple problems,
please open separate cases for each. Feel free to mention
related case numbers when you submit your additional cases. If we
have helped to solve an initial problem and you are now encountering
a new problem, please close the first case and open a new one.
Customer acknowledges that Contacts are required to provide Luteus
with a valid Product key in order to demonstrate service entitlement
prior to service delivery. ·
Customer will promptly implement any remedial actions suggested
Customer will comply with LUTEUS
requests to perform prescribed actions, including but not limited
to patch updates, and provision of proactive diagnostic information.
Customer will conduct proper integration
and testing of software applications prior to using the software
on a production system.
Customer acknowledges that he is
aware of the Sales conditions specified on the Luteus web site.
To help us better help you, please make
sure as much as possible of the following information has been entered
before sending this form. Be sure to give your correct e-mail
address. If your request contains a screen capture or attachment
files please submit your request directly by e-mail to firstname.lastname@example.org
and make sure to include all the information requested on this page.